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商品編號： 614C18 出版日期： 2009/06/29 作者姓名： Amy C. Edmondson;Anita Tucker 商品類別： Operations management 商品規格： 23p 再版日期： 2011/04/25 地域： Ohio 產業： Hospitals 個案年度： 2009 -
商品敘述：
The case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common methodology for making improvement and spreading these ideas in their work units.
涵蓋領域：
Change management;Leadership;Managing people;Operations management;Process improvement;Quality management;Safety;Technology
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